Stephen Shields, a senior consultant at Gallup for more than 10 years, works with organizations to optimize their human capital. He consults with clients on leadership, employee culture, customer interactions, targeted hiring and talent development. Stephen provides practical insights and timely interventions that facilitate learning, execution and accountability. Stephen conducts one-on-one coaching with executive and mid-level managers and team sessions with management and leadership groups. He also presents to large groups on leadership and employee and customer engagement. He has worked with clients in the healthcare, financial services, retail, insurance, hospitality and pharmaceutical sectors and with clients in government, education and the military.